Last Updated: 25 September 2026
At DreamCraft Furniture, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit or use dreamcraftfurniture.net, contact us, or place an order with us.
1. Information We Collect
When you use our website or contact DreamCraft Furniture, we may collect information such as:
- Your name
- Delivery and billing address
- Email address
- Telephone or WhatsApp number
- Order and purchase information
- Product preferences and customisation details
- Information you provide when contacting our customer service team
- Website usage and technical information, such as IP address, browser type and device information
We only collect information that is reasonably necessary to provide our products and services, process orders and communicate with you.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your furniture
- Communicate with you about your order
- Respond to enquiries and customer service requests
- Process payments where applicable
- Provide information about products or services you have requested
- Improve our website, products and customer experience
- Prevent fraud, misuse or security issues
- Meet our legal and regulatory obligations
We will not use your personal information for purposes that are incompatible with those described in this policy unless permitted or required by law.
3. Payments
Where online payments are available, payment information may be processed securely by our payment service providers.
DreamCraft Furniture does not need to store your complete payment card details on our website when these are processed directly by a third-party payment provider.
Payment providers may have their own privacy policies and terms that apply to the processing of payment information.
4. Cookies
Our website may use cookies and similar technologies to ensure the website functions correctly and to understand how visitors use our website.
Cookies may help us:
- Keep the website functioning properly
- Remember certain preferences
- Understand website traffic and usage
- Improve website performance
- Provide relevant website functionality
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted third parties where necessary to provide our services, including:
- Delivery and logistics providers
- Payment service providers
- Website hosting and technical service providers
- IT, security and maintenance providers
- Professional advisers where necessary
- Government, regulatory or law-enforcement authorities where legally required
We only share information where there is a legitimate reason to do so.
6. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website or online transmission can be guaranteed to be completely secure. You should avoid sending sensitive information through unsecured communication channels.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, resolving disputes and meeting legal, accounting or regulatory requirements.
The retention period may vary depending on the type of information and the reason we need to keep it.
8. Your Privacy Rights
Depending on your circumstances and applicable UK data protection law, you may have rights including:
- Requesting access to the personal information we hold about you
- Asking us to correct inaccurate information
- Requesting deletion of certain personal information
- Requesting restriction of certain processing
- Objecting to certain uses of your information
- Requesting transfer of certain information where applicable
- Withdrawing consent where processing is based on consent
To exercise a privacy right, please contact us using the details below.
9. Third-Party Websites
Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies.
DreamCraft Furniture is not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.
10. Children’s Privacy
Our website is not specifically directed at children, and we do not knowingly collect personal information from children for purposes that are not permitted by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or privacy practices.
The latest version will always be published on this page, with the updated date shown at the top.
12. Contact Us
If you have any questions about this Privacy Policy or how DreamCraft Furniture handles your personal information, please contact us:
DreamCraft Furniture
Address: First Floor, 102 Dewsbury, WF13 2EW, UK
WhatsApp: 07587 568556
Email: support@dreamcraftfurniture.net
Website: dreamcraftfurniture.net